Dash cam

Tesla Explains Why Your Dash Cam and Sentry Mode Are Broken – Review Geek

You’re here

If your dash cam or Tesla Sentinel Mode recently stopped working, you’re not alone. Lately, several reports it has emerged that users are having issues with their cameras, and Tesla is aware of the problem and is working on a fix.

While Tesla’s sentry mode and dash cams are no strangers to trouble, this latest problem is a bit bigger than most. Typically, many owners who get dash cam errors unplug the USB drive, then plug it back in, which often solves the problem. Well, temporarily, at least.

However, it now seems to be becoming a more widespread problem. Several users on Reddit reported an X over the camera icon on the infotainment screen. When they try to use sentry mode or access the cameras, they are greeted with an error message saying, “Dashcam unavailable – Check USB drive”.

Tesla Camera and Sentinel Mode not available
Drive Tesla / Steve

Many owners suspected there was a problem with the USB drive, but according to Tesla, it’s actually a software issue that should be fixed in an upcoming software update. A user contacted Tesla’s support team, and this is part of the response they received.

“The flash drive is unmounting, causing the dash cam to go into a paused state, which triggers the sentry to stop recording as soon as it starts.”

While some reports online believe this problem started with Tesla’s recent software update 2022.12.3.2, we see other owners mentioning that this is not a new situation. Users have been dealing with this issue on and off for months, but now that Tesla is aware of it, a fix should be coming soon.

Tesla said it was just a firmware issue and once the fix is ​​available it will be sent out as a software update. However, Tesla gave no further details or potential release date for the OTA version. So if you’re having trouble with your Tesla dash cams or Sentry Mode, open the glove box, unplug and replug your USB drive, or wait for the update.

Going through DriveTeslaCanada